Comments on: Don’t have machines call your customers, Sirius http://www.makeyougohmm.com/20070706/4625/ Technology, music, video, art, news, reviews and muse on the web Tue, 02 Dec 2008 04:21:26 +0000 http://wordpress.org/?v=2.2 By: magic8ball http://www.makeyougohmm.com/20070706/4625/#comment-601014 magic8ball Tue, 10 Jul 2007 23:20:59 +0000 http://www.makeyougohmm.com/20070706/4625/#comment-601014 Even more annoying: I've been getting automated calls the past couple of weeks for someone else. Apparently T-Mobile would like to talk to Jennifer somebody about her account. Too bad she doesn't live here. If it were a real person on the phone, I'd happily tell them they've got the wrong number, but since it's automated ... well, I'm afraid I'm too lazy to write down the number to call them back and help them straighten out their problem. They can have their machine talk to my answering machine as many times as they want. Even more annoying: I’ve been getting automated calls the past couple of weeks for someone else. Apparently T-Mobile would like to talk to Jennifer somebody about her account. Too bad she doesn’t live here. If it were a real person on the phone, I’d happily tell them they’ve got the wrong number, but since it’s automated … well, I’m afraid I’m too lazy to write down the number to call them back and help them straighten out their problem. They can have their machine talk to my answering machine as many times as they want.

]]> By: Bruce http://www.makeyougohmm.com/20070706/4625/#comment-600751 Bruce Mon, 09 Jul 2007 16:07:56 +0000 http://www.makeyougohmm.com/20070706/4625/#comment-600751 FYI...I submitted the original posting to a guy I used to work with in broadcasting who is now at Sirius. FYI…I submitted the original posting to a guy I used to work with in broadcasting who is now at Sirius.

]]> By: TDavid http://www.makeyougohmm.com/20070706/4625/#comment-599615 TDavid Sat, 07 Jul 2007 01:27:46 +0000 http://www.makeyougohmm.com/20070706/4625/#comment-599615 As I'm sure you know Wayne there are lots of costs associated with retention well beyond the cost of staffing up to manage call volume. Take good care of a customer, they last longer and those dollars need to be factored in. There is also the cost of those annoyed customers who cancel other business sooner because of negative experiences. As I’m sure you know Wayne there are lots of costs associated with retention well beyond the cost of staffing up to manage call volume. Take good care of a customer, they last longer and those dollars need to be factored in. There is also the cost of those annoyed customers who cancel other business sooner because of negative experiences.

]]> By: Wayne http://www.makeyougohmm.com/20070706/4625/#comment-599583 Wayne Fri, 06 Jul 2007 23:56:25 +0000 http://www.makeyougohmm.com/20070706/4625/#comment-599583 It is horrible and insane but I know why they do it. Think how much they save having a 200 computers making calls for 12 hours a day instead of a 200 human. At $10 an hour or so you are looking at 24K in daily savings, not counting the fact that computers don't want benefits or breaks. I can only guess that kind of savings would be worth (supposedly) the annoyance of some customers. It is horrible and insane but I know why they do it. Think how much they save having a 200 computers making calls for 12 hours a day instead of a 200 human. At $10 an hour or so you are looking at 24K in daily savings, not counting the fact that computers don’t want benefits or breaks.
I can only guess that kind of savings would be worth (supposedly) the annoyance of some customers.

]]> By: Life On the Wicked Stage: Act 2 http://www.makeyougohmm.com/20070706/4625/#comment-599432 Life On the Wicked Stage: Act 2 Fri, 06 Jul 2007 16:37:53 +0000 http://www.makeyougohmm.com/20070706/4625/#comment-599432 <strong>I'm Not The Only One Getting Stupid Automated Calls</strong> The other day I blogged about stupid automated phone calls. I see TDavid is blogging about this inane and insane idea today as well. What corporate monkey in their right mind could possibly think this is a smart idea? Corporate I’m Not The Only One Getting Stupid Automated Calls

The other day I blogged about stupid automated phone calls. I see TDavid is blogging about this inane and insane idea today as well. What corporate monkey in their right mind could possibly think this is a smart idea? Corporate

]]>