Comments on: Former badboy hacker Mitnick now pitching subpar security product

By: Chuck

Chuck — Tue, 25 Nov 2008 07:53:29 +0000

1] You must load the software on any computer you want to use; so much for portability.

2] $50 @ Best Buy includes a one year subsrciption. Price of renewal is “at the current price” whatever they raise that to.

3] The “free” offer actually costs $6 for s&h + $5 / month (do the math: $60 / year) for the subscription.

4] I returned it to Best Buy after researching, fortunately BEFORE onening the box.

By: James Preihs

James Preihs — Sat, 25 Oct 2008 14:56:16 +0000

My frustration is simple…ID Vault offers little or no customer support. NO live support whatsoever and very “canned” on-line support. Thank God I bought it through COSTCO. If i don’t get my tech Q’s answered, IT GOES BACK!!!

By: Wayne Douglas

Wayne Douglas — Fri, 23 May 2008 23:08:49 +0000

When the !@#$ thing works it takes 2 or 3 forevers to connect. Since installation everything runs slower. Norton secure sign in was so much faster and simpler working

By: esoehnel

esoehnel — Sat, 26 Apr 2008 22:06:05 +0000

it froze my computer!!!! on every website that I put in passwords into ID vault. uninstalled it and was able to get back my banking connections but still can not log into a newspaper site.. very bad software… It even migrated over to my IMAC which connects to my PC wireless.. anyone have any ideas about cleaning out the rest of this mess???? am returning it to Costco tomorrow.

By: sarah baldwin

sarah baldwin — Sat, 08 Mar 2008 09:13:27 +0000

Gentlemen: I’ve heard the Radio Ads on Hottalk KSFO and was interested in purchasing this product, however, the Gentlemen’s criticism sounds reasonable & legitamate. I don’t think I’ll buy this product until I hear that the “bugs” have been worked out….I hope you’ll include reference to the resolution in your Radio ads. Also, do you guarantee your service? (like LifeLock?) It sounds as if a dishonest employee could steal lots of customer data and really cause destruction - of your customers and your business reputation too. How confident are you??? Is there any guarantee?? Thanks for earliest response. Sarah Baldwin

By: J Ostromecky

J Ostromecky — Fri, 04 Jan 2008 12:45:03 +0000

ID Vault customer support has no telephone support. Yes you can email them and you will get an automated reply to point you to the FAQ. I don’t consider this support.

If your bank, brokerage site, etc. is on their list of sites, great. If your site is not on their list ID Vault is supposed to allow you to list your user name and password anyway. Not with my ID Vault.

I logged into multiple secure web sites and never once did ID Vault offer to add the web site to the USB device.

And to top off insult to injury ID Vault wants to charge you $39.95 per year for their service! No, no, no, this is too much money for too little product!

By: TDavid

TDavid — Fri, 06 Jul 2007 01:38:29 +0000

Hi Greg - Thanks for stopping by. Before I get to addressing your specific comments, I’m curious how you found this post. Was it after a reporter tipped you off today or some other way? Timing seems a little coincidental here.

“1. ID Vault out of stock at Best Buy”

Minor correction. ID Vault was not actually out of stock. They had a bunch of them sitting in their warehouse. 19 boxes if my memory serves. They just didn’t have any at our closest location although the manager said he was ordering them. There were two of them at the Federal Way store.

“The latest version of the ID Vault software can always be downloaded from the “Support” section of … ”

Why not a link to the support downloads section directly, here’s the link for readers (and I’ll update the post above for others who buy the product and don’t get the most current version:
http://www.guardid.com/support/downloads.php

Your download page indicates “beta support for Firefox 2.0″ — what exactly does that mean? Are there parts of ID Vault for Firefox 2.x that don’t work with Firefox yet because it’s still in beta? The instruction manual that comes with ID Vault only shows Internet Explorer examples and as I mentioned in the review I had problems getting that to function on our test machine.

Your explanation is a good one though as I do understand manufacturing to retail stores can be a few months lagged, but with all the radio advertising you’d think there would be a better message to customers about this on your website which simply shows support for Firefox but doesn’t say one word — even today, a month after this review — about needing to download the newest beta software to get that support.

“If you have an account with a financial site that is not currently part of the ID Vault Trusted Network, you can simply submit the site to us for inclusion in the Trusted Network. Once we validate and verify the site, it will be added to our ID Vault Trusted Network and made available to all of our customers.”

The way I see it, I did better than that on June 6 and here it is July 5. Have you added support for T. Rowe Price yet? T. Rowe Price isn’t exactly some ma and pa broker on the web. I find it a bit hard to swallow that with the popularity of ID Vault you cite that I’m the first and only customer to point out that T.Rowe Price isn’t supported by ID Vault.

By: Hello old media, bloggers who don’t use their legal names aren’t “anonymous sources” » Make You Go Hmm

Fri, 06 Jul 2007 01:27:19 +0000

[…] what the reporter was interested in here at Hmm. I did a review last month for the program ID Vault. As readers know I write lots of reviews for lots of different products and services we buy and I […]

By: Greg Marek

Greg Marek — Thu, 05 Jul 2007 22:37:21 +0000

I’m with Guard ID Systems, the manufacturer of ID Vault. First, let me say that I’m disappointed to learn that you had a frustrating experience with ID Vault. I’d like to take this opportunity to address your comments:

1. ID Vault out of stock at Best Buy: I apologize that you had trouble finding ID Vault, and that the Best Buy near you was out of stock. Customer demand for ID Vault is so high that Best Buy has had trouble keeping the product on the shelves. We have addressed this issue with Best Buy and trust that they are working to ensure that ID Vault is in stock at their stores.

2. Firefox: We released support for Firefox 2 in May, 2007. It appears that the ID Vault you purchased was most likely manufactured and shipped prior to the release of the new ID Vault software that supports Firefox. The latest version of the ID Vault software can always be downloaded from the “Support” section of the www.IDVault.com Web site. You need to have the ID Vault software that includes Firefox support before you can run ID Vault with Firefox.

3. Financial Sites: The ID Vault Trusted Network is comprised of more than 7,000 financial sites, and ID Vault is guaranteed to work with the financial sites you transact with. If you have an account with a financial site that is not currently part of the ID Vault Trusted Network, you can simply submit the site to us for inclusion in the Trusted Network. Once we validate and verify the site, it will be added to our ID Vault Trusted Network and made available to all of our customers.

We take your comments seriously, and I’m pleased to have had this opportunity to address them. Again, I apologize that your experience with ID Vault was a frustrating one, and I encourage you to contact us if you run into problems with the product, as our support team would be delighted to help you out.

Best Regards,

Greg Marek
Vice President of Marketing
Guard ID Systems, Inc.

By: Some Federated Media bloggers accused of not using proper disclosure in Microsoft campaign » Make You Go Hmm

Sat, 23 Jun 2007 17:43:46 +0000

[…] problematic when you put your name on something that sucks. I bought and reviewed a product called ID Vault that Kevin Mitnick was promoting and found the product to be lacking. Result? Credibility hit for […]