Comments on: Getting harder to defend shopping at Best Buy http://www.makeyougohmm.com/20070305/4298/ Technology, music, video, art, news, reviews and muse on the web Wed, 08 Oct 2008 06:59:18 +0000 http://wordpress.org/?v=2.2 By: casper http://www.makeyougohmm.com/20070305/4298/#comment-789333 casper Tue, 27 May 2008 08:17:30 +0000 http://www.makeyougohmm.com/20070305/4298/#comment-789333 If you ever look at the website on the Best Buy public store kiosks you'll notice a huge yellow banner at the top of each page of the site that states that it is displaying in-store pricing only and that it does not reflect online prices. Being a Best Buy employee of almost 3 years I may not defend the company on everything they do but this is one thing that's intended to be obvious. The only foul play I can think of is if the employee specifically told the customer the kiosk price was the actual online price. But at my location we always check the official website for verification. I'm instructed by managers that it's more important to "steal the sale and lose a few bucks than give the customer a reason to shop elsewhere" which I feel is a good approach to price matching. My two cents.... If you ever look at the website on the Best Buy public store kiosks you’ll notice a huge yellow banner at the top of each page of the site that states that it is displaying in-store pricing only and that it does not reflect online prices. Being a Best Buy employee of almost 3 years I may not defend the company on everything they do but this is one thing that’s intended to be obvious.

The only foul play I can think of is if the employee specifically told the customer the kiosk price was the actual online price. But at my location we always check the official website for verification. I’m instructed by managers that it’s more important to “steal the sale and lose a few bucks than give the customer a reason to shop elsewhere” which I feel is a good approach to price matching.

My two cents….

]]> By: Rinkx http://www.makeyougohmm.com/20070305/4298/#comment-442307 Rinkx Tue, 06 Mar 2007 03:27:45 +0000 http://www.makeyougohmm.com/20070305/4298/#comment-442307 "One time I remember a DVD that was 40% cheaper elsewhere and the cashier didn’t even ask us for proof, she just gave us the lower price." It's policy to usually call the store and ask them if this is the correct price and they have them in stock (ie.: available for sale now). The cashier wasn't doing her/his job right. Also, a less known fact, but best buy matches prices online too, as long as it's local (you might hit a hurdle there): they add express shipping to the price, but it makes sense (after all, you DO have it in your hand instantly). “One time I remember a DVD that was 40% cheaper elsewhere and the cashier didn’t even ask us for proof, she just gave us the lower price.”

It’s policy to usually call the store and ask them if this is the correct price and they have them in stock (ie.: available for sale now). The cashier wasn’t doing her/his job right. Also, a less known fact, but best buy matches prices online too, as long as it’s local (you might hit a hurdle there): they add express shipping to the price, but it makes sense (after all, you DO have it in your hand instantly).

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