Comments on: Wirefly swats the competition http://www.makeyougohmm.com/20070215/4248/ Technology, music, video, art, news, reviews and muse on the web Fri, 05 Dec 2008 03:04:48 +0000 http://wordpress.org/?v=2.2 By: Amy http://www.makeyougohmm.com/20070215/4248/#comment-798701 Amy Thu, 13 Nov 2008 19:19:34 +0000 http://www.makeyougohmm.com/20070215/4248/#comment-798701 I had a horrible experience with wirefly.com. Their customer service is awful and full of false promises. Prices are attractive but quality of service makes the prices unattractive. Avoid them for your sanity, and if you don't, hope you never need customer service. I had a horrible experience with wirefly.com. Their customer service is awful and full of false promises. Prices are attractive but quality of service makes the prices unattractive.

Avoid them for your sanity, and if you don’t, hope you never need customer service.

]]> By: sarah.s http://www.makeyougohmm.com/20070215/4248/#comment-798193 sarah.s Fri, 07 Nov 2008 00:53:15 +0000 http://www.makeyougohmm.com/20070215/4248/#comment-798193 DO NOT USE WIREFLY!!! I tried to sign up for the E*TRADE "Free" Blackberry deal through Wirefly. They made me email their customer service (outsourced to India) copies of my social security card, drivers license and other personal information. This process took over a week and totaled 5 hours of my time, as many of the materials I submitted were deemed "unacceptable", even through I am a verified ETRADE member and have been with my current wireless provider at the same address for over 10 years. Finally after speaking with over six customer service agents throughout the week, one informed me that I could just answer three special "security questions" and my identity and shipping address would be confirmed. Wow, so after all the hoops I had to jump through, all the hours of scanning & faxing personal information and responding to emails, after the hundreds of minutes of my current wireless plan I wasted on hold to speak with a rep. they told me I could have simply answered three questions????? REALLY? Total disregard for ETRADE members time! What kind of system is Wirefly operating? Very inefficient, downright rude and inconsiderate! OH, and it gets better... after all this BS, they sent me an email shortly after telling me that I was not eligible for a phone upgrade as per my current wireless plan. REALLY???!!! Well, I just got off the phone with my wireless carrier and they honored the upgrade directly through the wireless provider and in literally five minutes I had accomplished what took me a week of harassment from Wirefly just to be rejected! Finally my new Blackberry is ordered an on it's way (thank god not through Wirefly), goes to show the importance of working with a qualified company. Shame on E*TRADE for contracting such an inferior company to represent their Mobile Pro division. After this debacle I am questioning the competence of the suits over at ETRADE - maybe it's time to transfer my accounts to Schwab. Consider yourself warned! DO NOT USE WIREFLY!!! I tried to sign up for the E*TRADE “Free” Blackberry deal through Wirefly. They made me email their customer service (outsourced to India) copies of my social security card, drivers license and other personal information. This process took over a week and totaled 5 hours of my time, as many of the materials I submitted were deemed “unacceptable”, even through I am a verified ETRADE member and have been with my current wireless provider at the same address for over 10 years. Finally after speaking with over six customer service agents throughout the week, one informed me that I could just answer three special “security questions” and my identity and shipping address would be confirmed. Wow, so after all the hoops I had to jump through, all the hours of scanning & faxing personal information and responding to emails, after the hundreds of minutes of my current wireless plan I wasted on hold to speak with a rep. they told me I could have simply answered three questions????? REALLY? Total disregard for ETRADE members time! What kind of system is Wirefly operating? Very inefficient, downright rude and inconsiderate! OH, and it gets better… after all this BS, they sent me an email shortly after telling me that I was not eligible for a phone upgrade as per my current wireless plan. REALLY???!!! Well, I just got off the phone with my wireless carrier and they honored the upgrade directly through the wireless provider and in literally five minutes I had accomplished what took me a week of harassment from Wirefly just to be rejected! Finally my new Blackberry is ordered an on it’s way (thank god not through Wirefly), goes to show the importance of working with a qualified company. Shame on E*TRADE for contracting such an inferior company to represent their Mobile Pro division. After this debacle I am questioning the competence of the suits over at ETRADE - maybe it’s time to transfer my accounts to Schwab. Consider yourself warned!

]]> By: Jay http://www.makeyougohmm.com/20070215/4248/#comment-671338 Jay Thu, 29 Nov 2007 19:47:27 +0000 http://www.makeyougohmm.com/20070215/4248/#comment-671338 My friends have used wirefly but I tried a new company to get my plan (see signature). It's an auction site for pre owned cell phone contracts. I got a 4 month contract with Verizon. Also got a free LG chocolate. It's like ebay and match.com for cell contracts. Someone lists their contract and someone takes it over for free. What cool is got to get the $100 rebate at the end of the 4 months. My friends have used wirefly but I tried a new company to get my plan (see signature). It’s an auction site for pre owned cell phone contracts. I got a 4 month contract with Verizon. Also got a free LG chocolate. It’s like ebay and match.com for cell contracts. Someone lists their contract and someone takes it over for free. What cool is got to get the $100 rebate at the end of the 4 months.

]]> By: liene http://www.makeyougohmm.com/20070215/4248/#comment-643896 liene Tue, 16 Oct 2007 19:46:06 +0000 http://www.makeyougohmm.com/20070215/4248/#comment-643896 HORRIBLE SERVICE!!!!!!!! They might have cheap prices, although you can always find better deals at amazon or wirelessbuy, but their service is horrible. Needed a warranty repair and after 6 calls, 2 hours in waiting line, several not honoured call back promises and a different story every time they finally confirmed that they do not service warranties. Take your money elsewhere and never look back at those crooks HORRIBLE SERVICE!!!!!!!!
They might have cheap prices, although you can always find better deals at amazon or wirelessbuy, but their service is horrible. Needed a warranty repair and after 6 calls, 2 hours in waiting line, several not honoured call back promises and a different story every time they finally confirmed that they do not service warranties. Take your money elsewhere and never look back at those crooks

]]> By: Comparing prepaid wireless to carrier contracts, dollars, cents and sense » Make You Go Hmm http://www.makeyougohmm.com/20070215/4248/#comment-594212 Comparing prepaid wireless to carrier contracts, dollars, cents and sense » Make You Go Hmm Wed, 13 Jun 2007 17:14:19 +0000 http://www.makeyougohmm.com/20070215/4248/#comment-594212 [...] and pondered if that would be a good idea. You know, those pay as you go phones. I mentioned in the Wirefly review that we were interested in trying these prepaid wireless phones out [...] […] and pondered if that would be a good idea. You know, those pay as you go phones. I mentioned in the Wirefly review that we were interested in trying these prepaid wireless phones out […]

]]> By: TDavid http://www.makeyougohmm.com/20070215/4248/#comment-419579 TDavid Fri, 16 Feb 2007 19:41:37 +0000 http://www.makeyougohmm.com/20070215/4248/#comment-419579 Thank you for sharing your Wirefly customer experience, willy. Thank you for sharing your Wirefly customer experience, willy.

]]> By: willy http://www.makeyougohmm.com/20070215/4248/#comment-419550 willy Fri, 16 Feb 2007 19:16:17 +0000 http://www.makeyougohmm.com/20070215/4248/#comment-419550 I couldn't agree more with your review. For my wife and I, ordering through Wirefly was so easy, and I'm convinced it saved us a lot of money. Not to mention the hassle of spending a whole afternoon at a Cingular store! We just ordered online, got two phones for under $20 each, and they worked right out of the box. No complaints at all... and we don't even need to redeem any rebates. Great experience. I couldn’t agree more with your review. For my wife and I, ordering through Wirefly was so easy, and I’m convinced it saved us a lot of money. Not to mention the hassle of spending a whole afternoon at a Cingular store! We just ordered online, got two phones for under $20 each, and they worked right out of the box. No complaints at all… and we don’t even need to redeem any rebates. Great experience.

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