A friend and business location neighbor of ours is having trouble with eBay and I promised this morning to help him resolve the issues. His primary problem is that whenever he tries to create a new eBay auction with Internet Explorer it goes part way through the process and then refreshes as if he hasn’t logged in. He loses all the information he’s typed into the forms.

The first thing I’m going to do is run a full virus, spyware and adware scan using various tools. I have a sneaking suspicion he’s got some baddies on his system. We already tried a few weeks back deleting the IE cached files, cookies and that didn’t fix the problem. I’m guessing it’s something more serous. I noticed he wasn’t running a virus scanner. I will encourage him to use a virus scanner.

The second thing I’m going to get him acquainted with is eBay’s Turbo Lister application. That allows you to create templates which can be used for similar auctions in place of having to retype all that text.

Firefox will be the third thing. I’m going to download and install Firefox and encourage him not to bother with IE. I might also install the beta 7 version of IE and try that out, but no more IE6 for him.

I’ll be leaving shortly, have you got some suggestions for more things I should do to help protect his system and fix his eBay auction site problems?