We’re in the process of moving our offline business — joy, joy — with the actual physical moving taking place this weekend. One of the “executive decisions” the office manager made was dumping DSL for cable. Comcast has been outstanding for us in our online business and residential service so I thought this was a good move. Comcast came out to the new office yesterday and apparently there was some problem with the physical location that the Comcast rep said they couldn’t do it. I thought they would jump through rings of fire to get people hooked up? Especially businesses, no?

Of these subscribers, about 34 percent came from competitors selling DSL (digital subscriber line) service, compared with about 23 percent of customers a year ago…

We’re not the only people trying to rid ourselves of the local telephone company. For a very brief time we were going to go down to them just forwarding our existing telephone number to our Vonage VoIP lines but when Comcast couldn’t come through at our physical location then we were back to the local telco. You know how much they wanted to charge just to forward our existing main phone number to our VoIP lines? $18 + $4 tax. 22 bones for a computerized redirect. What a scam. Oh, and it took them three business days to do this. Three business days?

And yet we are at their mercy. Still. We were almost rid of them. I still can’t get over why it costs $22 for a forward, nevermind why it takes three business days to change. That’s a great example of customer noservice. And what about the $4 tax? WTF?

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