When the Xbox 360 says to call customer supportXbox 360, customer adventures, gaming — by TDavid @ 5:21 pm PST
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Since unpacking the Xbox 360 Thursday night we have seen this rather ominous message a dozen times or so:
In all cases this has occured when powering on the system and not during gameplay. In no case has it ever happened twice in a row either so we’ve never actually made the support call. Question for all the experienced Xbox 360 owner readers? Is this an intermittent glitch/problem?
As for overheating? Haven’t noticed the power brick getting too hot, but the back of the Xbox 360 definitely has some heat coming out of it.
I’ve never seen that message myself, I’ve had mine since early December
I get the feeling that you have a bad Xbox. I’d contact support ASAP
Comment by Redune — April 17, 2006 @ 5:38 pm PST
Thanks for the info, Redune.
I just called and spoke to a friendly and informative rep at 1-800-4MY-XBOX. She told me we’re covered if there is a problem until November 7, 2006 and if we drop another 60 bones we’re covered for two more years or one more year for 29 bones. Seems like this error message could indicate something with the system, but she wanted us to check things out by removing the hard drive and unplugging. Would rather it be a hard drive issue than a system issue then we won’t be down. Maybe we should have kept that second core system after all.
Comment by TDavid — April 17, 2006 @ 6:10 pm PST
I think that you need to check the power source… plug your 360 into a Surge Protected extension or something… I think that you may have surged one of the components…… THATS WHAT HAPPENS WHEN MICROSOFT SPENDS MILLIONS ON PREMIUM COMPONENTS WITHIN THE CONSOLE… AND NOT ON THE POWER CONVERTER!!!
Comment by HKZDay — April 18, 2006 @ 5:23 am PST
[…] One of our two Xbox 360 that arrived with problems previously reported died tonight. Turn it on and it’s only a red flashing light and a screen similar to the one below (switches between error 71 and error 79). We were able to squeeze a couple months of use out of it before it crapped out completely but I knew this day was coming. […]
Pingback by Make You Go Hmm: » Batting .500, our Xbox 360 just died — June 14, 2006 @ 10:32 pm PST