http://www.makeyougohmm.com/20060407/3127/ Technology, music, video, art, news, reviews and muse on the web Thu, 08 Jan 2009 23:21:01 +0000 http://wordpress.org/?v=2.2 http://www.makeyougohmm.com/20060407/3127/#comment-66383 RJ Sun, 09 Apr 2006 05:19:23 +0000 http://www.makeyougohmm.com/20060407/3127/#comment-66383 Whether customer service is done through the phone or email, it needs to be good. Otherwise, it can ruin an otherwise good reputation for a company. Whether customer service is done through the phone or email, it needs to be good. Otherwise, it can ruin an otherwise good reputation for a company.

]]> http://www.makeyougohmm.com/20060407/3127/#comment-65964 Sterling Camden Fri, 07 Apr 2006 18:50:34 +0000 http://www.makeyougohmm.com/20060407/3127/#comment-65964 Oh yeah -- I've even gotten called for a customer experience survey from Microsoft before I got a return call from the tech to get started! That's what I'd call focusing on the wrong end of quality. To be fair, though, that was a while ago, and a recent support experience with Microsoft went very well. Funny thing about that one was, the tech's direct line was area code 425 (just across Puget Sound from here) and he was working in the Pacific time zone -- from India. Oh yeah — I’ve even gotten called for a customer experience survey from Microsoft before I got a return call from the tech to get started! That’s what I’d call focusing on the wrong end of quality. To be fair, though, that was a while ago, and a recent support experience with Microsoft went very well. Funny thing about that one was, the tech’s direct line was area code 425 (just across Puget Sound from here) and he was working in the Pacific time zone — from India.

]]>