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	<title>Comments on: Google paying customers didn&#8217;t get memo</title>
	<link>http://www.makeyougohmm.com/20051114/2614/</link>
	<description>Technology, music, video, art, news, reviews and muse on the web</description>
	<pubDate>Wed, 03 Dec 2008 23:32:31 +0000</pubDate>
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		<title>By: Andreas Wagner</title>
		<link>http://www.makeyougohmm.com/20051114/2614/#comment-39143</link>
		<author>Andreas Wagner</author>
		<pubDate>Tue, 15 Nov 2005 14:24:59 +0000</pubDate>
		<guid>http://www.makeyougohmm.com/20051114/2614/#comment-39143</guid>
		<description>I have an enhanced take on this:

For some of our clients we use the older, fully downloadable and client sided versions of Urchin 5 and below.
This is a necessity because those clients are required by law to follow specific accessibility-guidelines (enabling access for the visually and otherwise impaired by ensuring 100% compatibility to special browsers etc.). In this sense it is not an option to apply any javascript-snippets / cookies whatsoever.
Also, in various prospective-future-client-situations we like to ask for an excerpt from their logfiles of the past in order to illustrate to them where their client-traffic of the past can be improved. To my knowledge this is also not possible with the newer, online versions of urchin/google.

It now seems that, along with the re-branding, any opportunities to obtain older versions of urchin are gone, too. which would also keep us from ever enhancing our current amount of licenses.

We bought Urchin along with the advanced support. Hardly ever used anything of it, also, at no point, got infomed about any plans to cease holding the older versions available.


An e-mail to the urchin/google-customer service is on it´s way, so there´s still the slight chance that they keep up the described kind of service on individual request.
However I´m concerned to also fall into the "don’t care enough about me as a customer"-gap. :-(</description>
		<content:encoded><![CDATA[<p>I have an enhanced take on this:</p>
<p>For some of our clients we use the older, fully downloadable and client sided versions of Urchin 5 and below.<br />
This is a necessity because those clients are required by law to follow specific accessibility-guidelines (enabling access for the visually and otherwise impaired by ensuring 100% compatibility to special browsers etc.). In this sense it is not an option to apply any javascript-snippets / cookies whatsoever.<br />
Also, in various prospective-future-client-situations we like to ask for an excerpt from their logfiles of the past in order to illustrate to them where their client-traffic of the past can be improved. To my knowledge this is also not possible with the newer, online versions of urchin/google.</p>
<p>It now seems that, along with the re-branding, any opportunities to obtain older versions of urchin are gone, too. which would also keep us from ever enhancing our current amount of licenses.</p>
<p>We bought Urchin along with the advanced support. Hardly ever used anything of it, also, at no point, got infomed about any plans to cease holding the older versions available.</p>
<p>An e-mail to the urchin/google-customer service is on it´s way, so there´s still the slight chance that they keep up the described kind of service on individual request.<br />
However I´m concerned to also fall into the &#8220;don’t care enough about me as a customer&#8221;-gap. <img src='http://www.makeyougohmm.com/wp-includes/images/smilies/icon_sad.gif' alt=':-(' class='wp-smiley' /></p>
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