How to cancel Y! music? |
We don’t really want to cancel the Y! music subscription but for whatever reason it won’t stream the music on my son’s computer and he is the intended user for the service and nobody likes to pay for something they can’t use where they want to use it (that’s the big problem with DRM). His computer isn’t second rate, it’s a fairly new (within the last six months) Compaq machine that meets the system minimum requirements. Y! Music did work for awhile and then around the time a secondary administrator account was added to his computer Y! Music just stopped working. His username has administrative rights though so that shouldn’t have made any difference. We’ve tried the Y! Music software on two other computers here and it doesn’t work on the laptop but does work on one of my work desktop machines.
Is it just me or does Yahoo hide where specifically to cancel the Y! music service? They have a pretty detailed Report A Bug form. I was able to search Y! music Unlimited help to find the page pictured above.
Whenever I click the My Account link it takes me to another login form and then I filled that out and it 404s, grrr. They must be working on this today? Why the need for multiple login forms? The Y! Music Engine shows logged in but yet there is another login form for the account area? Why not just incorporate the two like Napster does?
We are now doing an entire reinstall on his computer of the OS. That should purge any changes and give a fresh situation to work with for the Y! Music.
If that doesn’t work then we’re heading back to Napster. Also, it’s easy to cancel Napster’s service. They aren’t worried that people will leave, is Yahoo?
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Hi… my name is Doug and I work at Yahoo Music. I would like to try and help you resolve the technical issue you are having. Feel free to contact me at the email address I provided and I will put you in contact with a member of our Customer Care team.
As for our cancellation process, this is something we are continually working to improve and would certainly welcome any feedback you have.
Thanks for supporting Y! Music, we greatly appreciate you and your son’s patronage!
- Doug
Comment by Doug Clark — July 1, 2005 @ 10:05 pm PST
Hi Doug,
I tried and I couldn’t find the customer care email either. I have a different problem related to billing and burned cds, could you please provide an email that I can contact?
Thanks
Comment by Alexandre Valente — July 5, 2005 @ 9:34 pm PST
Hey Alexandre,
Absolutely, here are two places where you can contact Y! Music Customer Care:
1) Report a problem: http://add.yahoo.com/fast/help/us/music/cgi_bug
2) Provide feedback: http://add.yahoo.com/fast/help/us/music/cgi_feedback
I hope that helps!
- Doug
Comment by Doug Clark — July 8, 2005 @ 1:25 am PST
Doug - thanks for the help offer and stopping by. After reinstalling the OS we got Y! Music working again before leaving for the vacation we are currently having.
Comment by TDavid — July 11, 2005 @ 10:48 am PST
Great.. glad to hear it! If you experience any other issues, just let me know.
Have a good vacation.
- Doug
Comment by Doug Clark — July 11, 2005 @ 11:50 am PST
Do you have any idea on how I can actually cancel a trial Napster.com
subscription. It won’t let you do it on the website & there is no phone number anywhere to call to cancel?
This is crazy! They are taking it off my credit card & I never wanted it, nor have I even downloaded their service to my computer at all!
Any suggestions please?
HELP!
thanks,
Julz
Comment by Julz — December 8, 2005 @ 10:58 pm PST
(funny, I just googled “cancel napster” and this site was one of the first listed - yet the last comment was four months ago…)
I am trying to cancel Napster right now. Been on hold for about ten minutes so far…
Here is the info on canceling from their web site.
“If there is anything that has prevented you from enjoying your Napster subscription, we’d love to help. Please contact our Customer Support department at 800.839.4210, Monday through Friday, 9am to 9pm and weekends, 9am to 5pm, Eastern Standard Time for assistance. If you would still like to cancel your subscription, please give us a call and we’ll handle your request right away.
To Cancel a FREE Trial
Log into your account, click on My Account in the top-left corner, and select Account Status. Simply click on the Cancel Free Trial link at the bottom of the pop-up then follow the prompts to cancel your trial subscription.
To Cancel a Napster and Napster To Go Paid Subscription
Please contact our Customer Support department at 800.839.4210, Monday through Friday, 9am to 9pm and weekends, 9am to 5pm, Eastern Standard Time for assistance.
Napster Light Members - There’s No Need to Cancel.
As a Napster Light member, you will never be charged unless you choose to purchase tracks or albums. You can use Napster Light to search for and listen to 30-second samples of all the songs in the Napster catalog for FREE. You can also use Napster Light to play and organize the digital music on your PC with no charge. ”
Ok, so I did call and cancel. I was first told that there would be a 10-20 minute hold time, but since it is an 800# I just put the phone on speaker and waited. The guy was friendly, asked why I wanted to cancel. If I had had to wait any longer, or if they had really bad hold music/commercials, then I probably would have not told him why and just told him to drop me. But, I told him that most of the songs I wanted to hear gave me 30 second bits and would charge me a buck a piece if I wanted them. He offered to give me five free downloads (I think it was five, something close to that). I said no thanks, and he put me on hold and disconnected my service. We’ll see how the billing goes.
So, not bad but would have been good to be able to do that online.
Comment by Jim — March 10, 2006 @ 4:23 pm PST
I’m having similar Napster problems! Complete “non-service” if you ask me. They appear to make it deliberately difficult to cancel a free trial so they can at least get the first payment off you.
I signed up to be able to listen to a “free” playlist. The promotional material did not say I would not be able to download the playlist, so that was disappointing. Just before the end of my free trial I followed the steps to cancel my free trial, couldn’t find the button they mentioned, filled in a help request form trying to use “Cancel membership” as a subject title which didn’t let me complete the form. I find that sort of thing deceitful and unhelpful.
Comment by ethel — March 19, 2006 @ 8:18 am PST
That sucks having to call to cancel Napster. I don’t recall it being that way always but if/when we do cancel that is surely to annoy me. If you can sign up for it on the web, then you should be able to cancel. I hope if really works this way (I haven’t verified) then it is changed ASAP
Comment by TDavid — March 19, 2006 @ 8:41 am PST
To cancel Napster online, send a e-mail to support@napster.com informing them since you signed up online, you are canceling your service online (NOTE: you are INFORMING what you are doing… *NOT* asking if this method of canceling is accepted).
Date/Timestamp the e-mail and inform Napster this is an official notice, and further credit card transactions from Napster will be considered fraudulent since the business relationship between you and Napster has been formally canceled (keep a copy, preferably paper, of this e-mail for your records).
Then call your credit card company (just to be safe) and ask them to flag/block any future payments to Napster (they should be able to do this).
Napster may say to call them to cancel, however they have no legal barring over requiring a phone call as the only method to cancel. You signed up for Napster online; thus you will cancel the same way.
If they ignore your request then they can deal with the charge-back fees that will be charged to them through their merchant account (usually ~$30).
Be sure to keep a copy of the e-mail you send for your records (incase Napster ends up charging your credit card and you have to sign an avadavat for the credit card company and provide any proof).
Below a sample e-mail:
—- cut here —
To: support@napster.com, cancel@napster.com, service@napster.com, helpdesk@napster.com
From: John Doe john@doe.com
Support: Cancel Napster Monthly Service
Napster, Inc.
9044 Melrose Ave.
Los Angeles, CA 90069
US
To Whom It May Concern,
This letter dated 3-30-06 is a formal notification of my cancellation of the Napster Subscription for $9.95 a month.
Future charges from Napster after 3-30-06 will be considered fraudulent unauthorized charges and will be reported to the issuing credit card company.
Thank you for the service you have provided thus far and please consider making online cancellation an easier process in the future.
Sincerely,
John R. Doe
Member ID: 10938992
Member Name: jdoe
Last 4 card digits: 3029
Comment by John Doe — March 30, 2006 @ 3:57 pm PST
I’m having problems cancelling Yahoo’s music trial period (I’m getting the same run-around with MusicMatch and Rhapsody!), and this is one of the first site’s google turned up searching for “yahoo music cancel free trial.” I was able to cancel MusicMatch phoning 1-888-814-2524 (a number I found at complaints.com, not on their website).
I think Yahoo had better shape up and make it easier to cancel free trials, or they’re going to be getting some pretty PR in the blogosphere and other internet fora! (I’ll post an update below when/if I’m successful at canceling the Yahoo Music service….)
Comment by Robert C. — April 10, 2006 @ 5:35 pm PST
Cancelling Napster.
Think you’ve go problems in the USA, Trying to cancel in the UK is harder still, the phone number is London and is not free. Also, where you pay $9.95 a month, we pay £9.95 a month, nearly double. I found it quite hard to find the number in the first place, and can find no reference to any physical address in the UK.
Thanks for your wonderful site, a real help to us victims of corporate greed.
Comment by Chris — May 19, 2006 @ 3:44 am PST
To cancel Napster’s 7 day free trial online click on ‘My Account’ then ‘cancel free trial’ at the bottom of the pop-up, just like Napster tells you. What they don’t tell you is that there’s no visible link to cancel your subscription after you’ve read the “here’s what you’ll be missing” rubbish that they give you.
To find the link you need to move you mouse pointer around in the white space below the text until it turns from an arrow to a pointing finger. There are 2 links: ‘Cancel free trial’ and ‘Keep free trial’. Hover for a few seconds and a small text box will tell you which link you are over.
After clicking the cancel free trial link a cancellation form appears which asks your reasons for leaving. I told them in no uncertain terms that I found their deliberate attempt to hide the unsubscribe links appalling. I then went to hit submit and found that I had to go through the same process as on the last page! Anyways, after a bit of searching with my mouse pointer I finally managed to find the submit button and complete the cancellation.
Hope this helps people out.
Comment by Gav — September 13, 2006 @ 7:42 pm PST
Doug for Yahoo just summed up Yahoo for me. This Yahoo music was a waste of my time to even sign up for. IF I NEEDED HELP you made it too difficult. Not that I am an idiot. Not hard to figure out this mess but what a scam from the start. Monthly fee for your “Free player” which the player wants to charge me to download music when I signed up for an unlimited account.
The guy starts the post by asking how to cancel his account and that is how I found this post. Yet he doesn’t ANSWER THE QUESTION. See answering the question would be helpful try adding that to your customer experience Doug.
You want my money at yahoo for music downloads. K.I.S.S. Keep it simple stupid. I don’t want your player. It doesn’t work on a 64 bit system. Let me just buy the music and download it without your “Experience” mucking up what should be a simple operation.
My dream MP3 site. I pay, I log in, I download. If there isn’t enough money in that then don’t be afraid to tell the artists to piss off.
Comment by Donny Lairson — October 2, 2006 @ 12:42 am PST
i am being billed 6.99 a month for yahoo music. i signed up over the summer but never used it. i have forgotten my password and my sign in name. i just want to stop being billed, but everywhere i go it requires a password or a sign end name.
Comment by felesha starnes — November 5, 2006 @ 9:33 pm PST
As far as Napster “hiding” the cancel button, this is not intentional. You most likely have some unusual configuration or setting in your internet explorer. You may want to try clearing the temporary internet files and cookies and trying again. If some graphics aren’t displaying in Napster it is a problem with your internet explorer, not an actual problem with Napster. Sometimes people are missing the “buy” button, do you think Napster is trying to make it so they can’t spend money? No. It’s because of an error in IE or in Java.
To the person who was unable to stream tracks in Yahoo music, try reinstalling Windows Media Player or even upgrading to a newer version. Sometimes Windows updates will cause you to lose the ability to stream. If you look in your windows media player and go to Tools/Options and click on the network tab, you’ll see the bottom section has nothing listed. HTTP and at LEAST 1 other protocol should be listed. If nothing is listed, you will not be able to stream. This is not a problem with the yahoo service, it’s a problem with YOUR media player. Again, try to reinstall it. Hope some of this has helped.
Comment by George — August 20, 2007 @ 12:02 pm PST
Some things never change. To cancel Yahoo Music Jukebox dial 866.562.7228, #5. It took me two hours to find this source. I was two days into my “Free” trial period and it crashed my system twice, it burned only half of the songs that I selected and they tried to charge me during the free period.
As bad as Yahoo was, Rhapsody was worst. Make sure you read the fine print (twice) regarding “free” trial period or expect a big surprise if you cancel Rhapsody during the initial 14 days.
Comment by Aaron Pryor — September 7, 2007 @ 12:04 pm PST