Comcast Network Abuse Guidelines |
I recently have gotten a lot of email viruses from a specific Comcast user. I sent an email to abuse at comcast dot net (that’s the report addy, btw) and received their following guidelines for reporting email. I am reposting these guidelines here for future reference:
Network Abuse Submission Guidelines
1.Provide a brief, general description of the network abuse incident.
2.Include all logs or information relevant to the incident, ensure the logs your submitting contain:
a. Date of incident
b. Time of incident and time zone
c. Source Internet protocol (IP) address or host name
d. Destination IP address or host name
e. Destination port
3. For e-mail abuse i.e. Spam, include full-unmodified header information and content of the email. Header information is a requirement for reporting e-mail abuse. Without the header information, the Abuse Team cannot determine the true originator of the e-mail and no action will be taken. If you are unsure how to extract a full-unmodified header, please visit http://spamcop.net/fom-serve/cache/19.html for instructions to support your mail client.
4.For alleged off topic (non-spam) or commercial Usenet postings, we also need full un-modified headers of the Usenet posting including the body of the offending message. If you are unsure how to view the full-unmodified headers of the Usenet post, consult the help section of your newsreader software or your news provider. In closing, Comcast cannot investigate an incident of network abuse without the information requested above. Also, Comcast only investigates incidents of network abuse regarding Comcast subscribers. Non-subscribers should be reported to their appropriate ISP for network abuse resolution. Please be advised that Comcast does not disclose personally identifiable information about our subscribers except as may be required or permitted by law or authorized by our subscribers. As a result, information pertaining to particular subscriber(s) or specific actions taken in regard to Abuse complaints may not be disclosed. However, Comcast is committed to identifying alleged offenders and taking all appropriate action to ensure compliance with our Acceptable Use Policy and other Terms of Service.Sincerely, The Comcast Network Abuse and Observance Team
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I had a similar experience recently and sent the appropriate information to Comcast. In my case it appears that the spammer was intentionally attempting to spread the virus and tie it to my email address based on the numerous virus failure reports I received from others. I made note of the intentional nature of the virus spread in the report several days ago, but nothing other than an automated response as yet.
What really gets me is the statement they also sent sent regarding how concerned Comcast is with network abuse. The pure and simple fact of the matter is that they have done next to nothing to prevent abuse. All of their subscribers have full port 25 access to anywhere on the internet! As of yesterday Senderbase (www.senderbase.org) shows that Comcast has more than 31000 addresses sending email out to the internet. Most of their subscribers are dynamically assigned, so spammers inside their network can change their address quickly. I wonder how many open relays are operating from cable modems on their network too? Comcast could easily block external port 25 access to all but what few businees customers they have that have a legitimate need for it.
To be fair, Comcast is not the only offender, but the volume shown on Senderbase certainly suggests that they are the worst. It seems pretty clear from the email headers that I have been analysing that Comcast has a big population of spammers operating. Something tells me that some vice-president would be upset with the loss of business associated with this spammer population.
Comment by Tim — June 17, 2004 @ 1:27 pm PST
hi can u tela me how to make my internet to not stop and to make more fastert becusa some time stop and is relly slow :))))
Comment by yancho — October 17, 2004 @ 4:29 pm PST
Hello,
I am David Sazflarski but I’m using my mom’s e-mail, but is not the point. Some Comcast member keeps on coming into my computer using my vnc. I have the info because I checked it.
Their IP:-24-14-88-103
Date this happened:November 28, 2004
Time this happened:11:00PM, and 11:17PM
Destination IP(if this means my IP I’ll put it down):68.79.31.220
They port they used to get in my computer: UDP 3600, UDP 5800, UDP 5900, TCP 3600, TCP 5800, TCP 5900
That is everything. Thank you for helping!
Bye
Comment by David Szaflarski — November 29, 2004 @ 12:54 am PST
My husband & I have been receiving damaging emails from someone that we think are customers of Comcast. I would like as much information about this as I can get please. And I would also like your help in stopping it. They have gone to Yahoo and created an address. Please help!!!! What do I need to do?
Comment by Sandra Parker — October 10, 2008 @ 1:10 pm PST
Yeah comcast has been getting pretty crazy on all kinds of things now. They are beginning to limit download access to 250GB per month and they’re also cutting down on usenet here in the future I expect. If you don’t know anything about usenet here is a tutorials site:
http://www.usenet-tutorials.com/ lots of information about usenet
Comment by Issac — October 20, 2008 @ 2:38 pm PST