(story: The Salt Lake Tribune — Phone-bill related consumer complaints soar) Here’s some of my long distance phone company complaints:

- they are always trying to switch you to some better plan when you call to complain; why aren’t you on the best plan for being a loyal customer to begin with?
- you have to wait on hold, often in excess of 10 minutes to reach a human being.
- you must navigate a computer menu to get to the right department, and maybe what you think is the right department ends up being the wrong department.
- competing companies (cough mci cough) are always trying to get you to switch to them, even after you ask them not to call you any more and remove you from their lists

I think the world would be a better place with fewer long distance carriers. Hmm

Did this post make you go hmm?

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